Mobile Learning Transforming Workplace Can Be Applied to Education As Well (#mlearning)
Being a leader in providing mobile technologies for business or education, Qualcomm published an article explores how the Internet and mobile broadband technologies that are transforming the work of business professionals may be applied to the work of teachers and students in K‐20 schooling, with similarly transformative outcomes.
Over the past decade, trends in education have increasingly begun paralleling trends in industry. In both cases, the advent of mobile broadband technologies is enabling individualized, personalized experiences within collaborative communities. Indeed, according to the Federal Communications Commission (2009), over 95.6% of all Americans live within the coverage of at least one mobile broadband network, and yet the use of mobile broadband technology for innovation in education is only just in its infancy.
The Mobile Learning Journey
It will be interesting to take a look at the mobile learning journey in Qualcomm company itself. (from The Mobile Learning Journey at Qualcomm – The eLearning Guild)
How : Learning Center in the pockets + Performance Support tool
Who : for sales team, customer service representatives …
What : negotiation skills, sales tactics, acronym database, presentation skills, emerging leader program…
Aggregate mobile ready content, short and right to the points => Mobile Learning Portal
Social learning implemented => internal social platforms, mobile friendly
User-driven mobile solutions
- Find and meet user’s emerging needs
- Focus on connecting people to people and people to information
- Shift from traditional learning to productivity tools
- Work across enterprise to find mobile opportunities
- Simultaneous development for web & mobile
This year, Qualcomm gave this presentation of its mobile philosophy, it’s about a mobile learning ecosystem for the whole enterprise. There is no course, only mobile Apps for all kinds of tasks and learning.
Just as being addressed in the article :
This shift at Qualcomm and in 21st century workplaces in general exemplifies a sweeping change in our economy. The types of work done by people, as opposed to the kinds of labor done by machines, are continually shifting as computers and telecommunications expand their capabilities to accomplish human tasks.
Expert Thinking + Mobile Technology
Economists Frank Levy and Richard Murnane (2004) have documented a very important aspect of what constitutes 21st century understandings and performances:
Declining portions of the labor force are engaged in jobs that consist primarily of routine cognitive work and routine manual labor—the types of tasks that are easiest to program computers to do. Growing proportions of the nation’s labor force are engaged in jobs that emphasize expert thinking or complex communication—tasks that computers cannot do. (pp. 53–54)
These economists go on to explain that “expert thinking [involves] effective pattern matching based on detailed knowledge; and metacognition, the set of skills used by the stumped expert to decide when to give up on one strategy and what to try next” (Levy & Murnane, 2004, p. 75). What a skilled auto mechanic does when all diagnostic systems show normal functioning, but the car is still malperforming is expert decision making: inventing new problem solving heuristics when all standard strategies have failed. “Complex communication requires the exchange of vast amounts of verbal and nonverbal information. The information flow is constantly adjusted as the communication evolves unpredictably” (Levy & Murnane, 2004, p. 94).
A skilled teacher is an expert in complex communication, able to improvise answers and facilitate dialogue in the unpredictable, chaotic flow of classroom discussion. But now these teachers must also inculcate similar skills in students.
In ways that closely parallel the transformations in industry, mobile wireless devices and ubiquitous tools have the potential to transform teaching and learning in K‐20 schooling. When this potential is realized, students will benefit from 24/7 access to digital curriculum that is highly personalized with respect to level, pace, and learning style. Teachers will benefit from digital participation in communities of practice with global reach and from dashboards that actively display real‐time data regarding their students’ progress. As wireless education technologies allow learning to expand beyond the four walls of the classroom and the hours of the school day, teachers will gain flexibility in how they can use precious classroom minutes. In this vision, education researchers too will benefit from a platform that allows the distribution and evaluation of innovations in Internet Time.
Education examples are given inside the article.
Question for you : What kind of mobile learning App or performance support solution could empower teachers and support their performance in classrooms?